Privacy Policy

Introduction

At Privio, we are dedicated to safeguarding your personal information. We respect your data and our Privacy Policy outlines when and why we collect your personal information, how we use it, and how we keep it secure. This policy also explains your rights to request the deletion, updating, transfer, or access to your personal information. Please note that this Privacy Policy applies only to personal information obtained by us and not to information collected through your interactions with third parties.

Who We Are and How to Contact Us

Privio operates the Sites (Stores, Website, and App). If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at contact@privioclo.com.

How We Collect Your Personal Information

When you first access our Sites, we will ask for your consent to use Cookies as described in this Cookie Policy. Our Sites also use "Strictly Necessary Cookies" for which your consent is not required. These cookies are essential for providing the services you have requested.

The Types of Information We Collect

We only collect necessary information to conduct our business, provide the services you've requested, and keep you informed about the latest news. Here are some examples of the information we collect directly from you:

  • Title
  • Name and Surname
  • Email address
  • Date of Birth
  • Contact phone number(s)
  • Purchase information
  • Interactions with us (e.g., contacting Customer Service, visitor logs)
  • Payment details
  • Delivery address(es)
  • Billing address
  • Attendance at events
  • Preferred store, categories, and brands
  • Appointment booking and information given during appointment
  • Alterations and repair requests

For specific services such as Safe Deposit box, we may also collect:

  • Photograph
  • Official documentation providing proof of identification (e.g., passport number, driving license number)

We may also automatically collect your IP address when you visit our website. This unique number allows your device to browse the internet. Additionally, we may record the time and date of your visit, the pages requested, the referring website (if provided), and your internet browser version. For more information about Cookies and their use, please read our Cookie Policy.

Information We Obtain Independently From You

Your information may be shared with us by independent organizations that Privio collaborates with, provided there is a lawful basis for such sharing. Please review the Privacy Policy of these organizations to understand how they process and safeguard your data. These organizations may include:

Third-Party Organizations: We may combine the information you have given us with additional information available from external sources, provided there is a lawful basis for doing so.

Information Updates: We may periodically update our database against recognized data files, such as the National Change of Address file, to ensure our records are up to date.

Social Media: Depending on your settings and the privacy policies of social media and messaging services like Facebook, WhatsApp, or Twitter, you may grant us permission to access information from those accounts or services.

Public Information: We may include publicly available information from sources such as Companies House or information published in articles, newspapers, or online.

Ensuring Your Personal Information is Only Used Where Lawful

Our use of your personal information must comply with applicable data protection laws, which require that our use falls under at least one lawful reason, such as the necessity for purchasing goods or services or compliance with a legal obligation. If your personal information is completely anonymized, we do not need a legal basis to use it, as it no longer constitutes personal information regulated under data protection laws. However, our collection and use of anonymized information may still be subject to other laws requiring your consent. For non-anonymous personal information, we ensure a lawful reason for its use to provide the best products to you and our other customers.

Why We Collect Your Personal Information and How We Use It

At Privio, understanding our customers allows us to enhance your experience. We use your information to provide the services you request and inform you about special events or exciting Privio news. We may also contact you regarding orders, returns, or queries you have.

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To Conduct Our Business and Provide Services or Contracts:

  • Fulfillment and Delivery: We use your personal information to fulfill and deliver the products and services you have ordered. This may involve sharing your information with our delivery partners and third-party concessions.
  • Payment Processing: Privio does not store any payment card numbers after the transaction is completed. We share your personal information with credit card companies and other payment providers to process payments securely.
  • Important Communication: We may contact you with essential information regarding your purchase or use of our services, such as order confirmation, return and refund details, and other service-related information. Your information may be shared with our communication partners for this purpose.

With Your Consent:

  • Marketing Updates: With your consent, we send marketing updates via email about the latest news, events, and offers at Privio. You can unsubscribe at any time. We share your information with a third-party email marketing provider to deliver these campaigns.
  • Advertising: We may use your details to show you advertising on social media platforms like Facebook and Instagram, as well as other third-party advertising on websites you use. We tailor emails and online advertising based on your interests and purchase history.

Justifiable Reasons (Legitimate Interest):

  • Customer Service: We respond to customer service inquiries raised in-store, online, on social media, or over the phone.
  • Feedback: We invite you to provide feedback through online surveys, email, or in-store surveys to help improve our products and services. We use a third-party provider, Survicate, for this purpose.
  • Analytics: We analyze aggregated customer information to improve our products and services. This includes using third-party tools like Google Analytics.
  • Segmentation: We classify our audience into groups or segments based on shopping habits, demographics, and preferences to better understand our customers.
  • Usage Statistics: We anonymously track usage statistics on our sites to measure the effectiveness of our content and target adverts more effectively.
  • Marketing Response: We measure and understand how customers respond to marketing activities to ensure they are targeted, relevant, and effective. We share this information with Nosto.
  • Website Testing: We run test versions of our website internally to pilot new features and ensure smooth operation, using platforms like Shopify.
  • Security: We use CCTV recording equipment for monitoring and security purposes. CCTV footage may be shared with authorities if necessary.

Privacy and Electronic Communications Regulations (PECR):

We comply with PECR regulations when sending email marketing. You can opt-out of these emails when providing your contact details and in subsequent communications.

Sharing Your Information:

We use third-party platforms for various services, ensuring they adhere to confidentiality and security standards through written contracts.

Business Administration and Legal Compliance:

In certain circumstances, we may share your personal information with third parties for business administration and legal compliance purposes. This includes enforcing legal rights, complying with regulations, and conducting customer checks. We use tools like Thomson Reuters World-Check for online searches to meet legal requirements.

We may utilize your personal data for legal compliance purposes and to uphold our legal rights. In such cases, it may be necessary to disclose your personal information to external entities such as regulatory authorities (e.g., HMRC), the Financial Conduct Authority, law enforcement agencies, or public prosecutors, or to comply with a court order or power of attorney. Additionally, we will need to conduct customer checks to ascertain the identity of our customers. To fulfill these legal requirements, we may utilize your information to perform online searches using Thomson Reuters World-Check. Furthermore, we may be obligated to share your information in order to report any suspicious or criminal activities, including instances of fraud, sanctions violations, and anti-money laundering efforts. Such actions are mandated by our legal obligations.

 

To unsubscribe from our marketing communications, we offer several options:

  • Click the "unsubscribe" link in any email we send you, which will automatically remove you from that particular type of communication. Please note that each "unsubscribe" link only applies to that specific type of communication (e.g., marketing or survey emails). Unsubscribing from marketing emails won't automatically unsubscribe you from survey emails, and vice versa. Also, please be aware that you may still receive communications that are already en route to you for a short period while we process your unsubscribe request.
  • For our app, you can manage your preferences and opt out of specific or all push notifications by disabling them in your phone settings.
  • Alternatively, you can reach out to our customer services department Monday to Friday, 9am-5pm, or by using our online form at privioclo.com/pages/contact-us.

Regarding our use of cookies and similar technologies, please be aware that our website, app, and emails utilize certain cookies, pixels, records, and other technologies.

Our website, app, and emails may also contain links to third-party websites and services. When you navigate from our sites to another website via a link or request a service from a third party, our Privacy Policy no longer applies. Your interactions with other websites or third-party service providers are subject to their own rules and policies. We do not monitor, control, or endorse the privacy practices of any third parties. We encourage you to familiarize yourself with the privacy practices of every website you visit or third-party service provider you deal with and to contact them directly with any questions. Our Privacy Policy applies solely to personal information collected by us through our service and does not apply to these third-party websites and service providers.

Regarding children's privacy, customers must be over 16 years old to create an account with us and receive our newsletter. We do not knowingly collect Personal Data from children under the age of sixteen (16). If you are under 16, please do not submit any Personal Data through our services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Sites and Services without their permission. If you believe that a child under the age of 16 has provided Personal Data to us through the Services, please email us at Contact@privioclo.com, and we will make efforts to delete that information from our databases.

 

How long we retain your personal information is governed by our company's retention policy and any applicable legislation. We only keep information for as long as necessary.

Ensuring the confidentiality and security of your personal information is our priority. We take reasonable precautions to protect it from loss, misuse, or alteration. Your personal information is never sold for any purpose.

We have implemented information security policies, rules, and technical measures to safeguard the personal information under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss. All our employees and data processors are bound to respect the confidentiality of your personal information.

You have rights concerning your personal information:

  • Right of access: You can request confirmation of whether we're processing your personal information and, if so, receive a copy of it along with certain other details.
  • Right to correct information: If your personal information is inaccurate or incomplete, you're entitled to have it corrected. We'll inform others with whom we've shared your information about the changes where possible.
  • Right to erasure: You can ask us to delete or remove your personal information in certain circumstances, such as when it's no longer needed or if you withdraw your consent. We'll inform others with whom we've shared your information about the erasure where possible.
  • Right to restrict information: You can ask us to block or suppress the processing of your personal information in certain circumstances, such as when you contest its accuracy. We'll inform others with whom we've shared your information about the restriction where possible.
  • Right to object: You can ask us to stop processing your personal information, except in cases where we have compelling legal grounds or for direct marketing purposes.
  • Right to withdraw consent: If we rely on your consent for processing your personal information, you have the right to withdraw it at any time.
  • Right to lodge a complaint with the supervisory authority: If you have concerns about our privacy practices, you can report them to the UK Information Commissioner’s Office (ICO).

We may update this Privacy Policy periodically to reflect changes in our use of your personal information or to comply with applicable law. We'll notify you by email of any significant changes, but we encourage you to review this Privacy Policy periodically to stay informed.

 

Cookies

Introduction

We utilize cookies and similar technologies ("Cookies") on www.privioclo.com and The Privio mobile application (the "Sites") for identification, analysis, and advertising purposes. By using our Sites, you consent to the storing and accessing of Cookies on your device.

This cookie policy ("Cookie Policy") aims to inform you how we use Cookies to help you make informed decisions when using the Sites. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read alongside our Privacy Policy and our Terms and Conditions.

Cookies are tiny text documents or pieces of software code, often containing an anonymous unique identifier. When you visit a website or use a mobile application, a computer requests your PC or mobile device for permission to store this file and access information from it. Information gathered through Cookies includes the date and time of visits and how you are using the website or mobile application.

Cookies are used by us and our third-party partners as part of our Sites. Details of the Cookies used on our Sites and any applicable third-party partner are outlined in the table below.

Our use of cookies generally requires your consent. When you first access our Sites, you will be asked to consent to our use of the Cookies described in this Cookie Policy. Our Sites also use Cookies for which we do not require your consent. This Cookie Policy refers to these Cookies as "Strictly Necessary Cookies," and without them, the services you have requested cannot be provided.

Blocking cookies

You can consent to or block the use of specific Cookies by activating the relevant settings in your browser or by following the links provided. For more information on Cookie management and blocking Cookies for a wide variety of browsers, please visit All about Cookies.

What happens when you do not consent to cookies and or you choose to block cookies that you have previously accepted?

To use some parts of our Sites, you will need to consent to Cookies. If you choose to withhold consent or subsequently block cookies, some aspects of our Sites may not function correctly, and you may not be able to access all or part of the Sites.

What cookies do we use?

The list below provides more information about the individual Cookies used on our Sites and the purposes for which they are used:

  • Essential Cookies: These are required for Privioclo.com to function correctly. Blocking these cookies may result in certain elements of site functionality not working or an inability to place an order.
  • Analytics Cookies: Used to understand how customers use our site, enabling us to identify areas for improvement and assess site loading times.
  • Internet Advertising Cookies: Measure the effectiveness of our advertising by tracking which ads you interact with, helping us tailor more relevant advertising.
  • Social Cookies: Enable social sharing functionality on our website (e.g., the Facebook Like button) and measure the effectiveness of advertising across social networks.

We hope this explanation is clear. Please note that you can configure your browser to reject or delete cookies if you wish. For full information on how to delete cookies, please visit aboutcookies.org.

Please check back frequently to see any updates or changes to our Privacy and Cookies policy.

For any questions regarding these policies, please email Contact@privioclo.com.

 

SHARE TOOLS

We understand your enthusiasm for sharing the great content available on www.privioclo.com. Please note that social networking sites like Facebook and Twitter may send cookies. We do not control the setting of these third-party cookies, so we recommend checking the third-party websites for more information about their cookies and how to manage them. The business partners that may set cookies on privioclo.com include:

We utilize cookies to deliver personalized adverts when you visit other selected websites. Banner advertising appears on websites with which we are affiliated, and we use the information gathered from cookies to customize this advertising based on your browsing history at www.privioclo.com.

At times, we advertise on third-party websites, and cookies are used to assist us and our advertisers in tracking which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies, and the data collected is not confidential or interchangeable.

We hope this explanation is clear. Please note that you can configure your browser to reject cookies or delete them yourself if you wish. For detailed information on how to delete cookies, please visit aboutcookies.org (this will open in a new window - please note that we cannot be held responsible for the content of external websites).

Please check back frequently to see any updates or changes to our privacy and cookies policy.

For any questions regarding this policy, please contact us at: https://privioclo.com/pages/contact .