Cookie policy

PRIVACY & COOKIE POLICY

  1. PRIVACY

We highly value your privacy and want to explain our privacy policy to you. While some of the information below may be technical, it's crucial that you read and understand it as it outlines how Privio will collect and use your personal information.

How does Privio collect your personal information?

We may collect your personal information through the following methods:

  • When you register or use https://www.privioclo.com (the "Website").
  • When you register or use the Privio App (the "App").
  • When you contact Privio by telephone or email.
  • When you participate in any prize draws or competitions run by Privio.
  • When completing surveys sent to you for research purposes (although participation is voluntary).
  • When completing any forms for transactions, employment, or other purposes.

WHAT SORT OF PERSONAL INFORMATION WILL PRIVIO COLLECT ABOUT YOU?

In addition to personal details such as your name, date of birth, address, email, and telephone number, Privio may also collect some of the following personal information about you:

  • Details of transactions you make with Privio (whether in-store, via the Website, or App).
  • Details of your visits to the Website.
  • Details of your contact with Privio by email, post, or telephone. Please note that we may keep a record of this correspondence.
  • Any other information from which we can identify you (or which is available on public registers).

WHAT DOES PRIVIO USE YOUR PERSONAL INFORMATION FOR?

We treat all your personal information as private and confidential (though we reserve the right to disclose this information in certain circumstances, as outlined below).

We confirm that any personal information you provide to us will be held securely and in accordance with our registration with the Data Commissioner's Office. We will use and process your personal information in accordance with relevant data protection or privacy legislation, including the Data Protection Act 1998.

The uses we will make of your personal information include the following:

  • Processing any orders you make via the Website, App, or in-store.
  • Processing payments and preventing fraudulent transactions.
  • With your consent, retaining your personal information to keep you informed about products and services offered by Privio, as well as recommending products and services of interest to you.
  • Registering you on the Website, App, or through in-store services and maintaining and updating your account.

 

Improve the Content and Appearance of the Website or App

We continuously strive to enhance the content and appearance of our Website and App to ensure that your experience is as effective as possible. By regularly assessing user feedback and technological advancements, we aim to present content in the most engaging and user-friendly manner for you.

Assess and Process Your Job Application

If you submit a job application to us, we will assess and process your information for recruitment purposes. We may retain a record of your details for a reasonable period following the conclusion of our recruitment selection process for administrative purposes.

Administer Prize Draws or Competitions

We conduct prize draws and competitions from time to time, and we administer these in accordance with specific terms and conditions. Please refer to the terms and conditions of each prize draw or competition for further details.

Carry Out Assessment and Analysis

To continually improve our products and services, we conduct assessments and analyses, including market, customer, and product analysis. These insights enable us to review, develop, and enhance the offerings we provide to you.

Enforce Terms and Conditions and Protect Rights

We may use your personal information to enforce our terms and conditions and other agreements, as well as to safeguard the rights, property, or safety of Privio, our customers, or others. This may involve sharing information with other companies and organizations for fraud protection and credit risk reduction purposes.

Disclosure to Third Parties

Your personal information may be disclosed to carefully-selected third parties engaged to assist us in running, managing, and improving the quality of our products and services. We ensure that all third parties treat your personal information with the same care and confidentiality as we do.

Legal Compliance and Government Requests

In certain circumstances, we may be required to disclose your personal information to law enforcement or government authorities investigating suspected illegal activities.

Your Consent

By using our services, you agree to the use of your personal information for the purposes outlined in this privacy policy. You confirm that you do not consider any of these purposes as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Call Recording and Monitoring

For quality, training, and security purposes, calls to our customer service may be recorded. Calls may also be monitored without your consent for various reasons, including providing evidence of business transactions, preventing crime, or ensuring regulatory compliance.

Data Retention

We will not retain your personal information for longer than necessary for the purposes outlined. You have the right to access information held about you, subject to applicable data protection legislation. Please note that access requests may be subject to a fee to cover our costs in providing you with this information.

 

HOW CAN I UNSUBSCRIBE?

If you wish to no longer have us hold your personal information or receive communications from us, you have several options to unsubscribe:

  1. Email Communications: You can click on the "unsubscribe" link provided in any email communication sent by us. This will automatically unsubscribe you from that specific type of communication, whether it's marketing or survey-related. Please note that unsubscribing from marketing communications will not affect survey communications, and vice versa. Do keep in mind that you may still receive communications that are already en route to you while your unsubscribe request is being processed.
  2. App Preferences: For the App, you can manage your preferences and opt out of specific push notifications by adjusting your settings. Navigate to the "Settings" section of the App, where you can select or deselect the notifications you wish to receive.
  3. Customer Service: Alternatively, you can reach out to our customer services team for assistance. You can email us at contact@privioclo.com during our operating hours, Monday to Friday from 9am to 5pm. You can also use our online contact form available at https://privioclo.com/pages/contact .

Please note that the Website and App may contain links to partner networks, advertisers, and affiliates. If you follow any of these links, please be aware that these websites have their own privacy policies. Privio does not take responsibility for these policies, so we recommend reviewing them before submitting any personal details.

 

FURTHER INFORMATION

  1. COOKIES

Cookies play a vital role in enhancing your experience on www.privioclo.com. Here's a breakdown of what they are, why we use them, and how they function:

  • Referral Cookies: These cookies help us understand how you discovered privioclo.com and which websites directed you to us. This insight enables us to assess the effectiveness of our online marketing channels and reward specific websites for their referrals.
  • Browser Capability Cookies: Browser capability cookies assist us in determining whether your web browser supports the features that streamline our checkout process, making it quicker and more convenient for you to complete your purchase.
  • Google Analytics Cookies: Google Analytics cookies are utilized to optimize our advertising expenditure. They provide valuable data on your visit frequency, duration, and shopping behavior on our site. This information, accessible only to relevant teams at privio and Google, helps us refine our marketing strategies without revealing any confidential details.
  • Social Networking Cookies: We understand your desire to share the exceptional content available on privioclo.com. However, please note that social networking sites such as Facebook and Twitter may deploy cookies. We do not control the settings of these third-party cookies, so we recommend consulting the respective websites for details on their cookies and how to manage them. Business partners that may set cookies on privioclo.com include:

For further information on how these cookies operate and their specific purposes, feel free to reach out to us.

 

They enable us to deliver personalized advertisements when you visit other selected websites. Banner ads may appear on affiliated websites, utilizing insights gathered from cookies to customize these ads according to your preferences, inferred from your browsing history on privioclo.com.

At times, we advertise on third-party websites, employing cookies to track which advertisements you engage with. It's important to note that each advertiser utilizes its own tracking cookies, and the information collected is not confidential or interchangeable.

We trust this explanation clarifies matters. Additionally, please note that you have the option to configure your browser settings to reject cookies or delete them manually if you prefer. For comprehensive instructions on managing cookies, please visit aboutcookies.org (this will open in a new window – please be advised that we cannot be held responsible for the content of external websites).