FAQ
SHOPPING
Where do you deliver?
We deliver to all UK addresses. Availability for other regions may vary and will be visible at checkout.
Can I place an order from outside my country?
Yes. Simply select the relevant shipping country at checkout and provide a valid delivery address.
How long does delivery take?
We offer Standard and Express delivery options. Estimated delivery times are shown at checkout and in your order confirmation.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can also track your order through your account.
Can I change or cancel my order?
Orders cannot be modified once placed. If needed, please contact customer service immediately to check if cancellation is possible.
PAYMENTS
What payment methods do you accept?
We accept major debit and credit cards, along with selected digital payment options available at checkout.
When will I be charged?
Payment is processed once your order has been confirmed and prepared for dispatch.
How do I apply a discount code?
Enter your code at checkout in the designated field before completing your purchase.
RETURNS & EXCHANGES
How do I return an item?
You can return your order within 30 days of delivery. Items must be unworn, unwashed, and returned with all original tags.
Do you offer exchanges?
To exchange an item, return the original product and place a new order.
ACCOUNT
How do I reset my password?
Use the “Forgot Password” option on the login page to receive a reset link.
Can I delete my account?
Yes. Please contact customer service for assistance with account removal.
SIZE & FIT
How do I choose the right size?
Refer to our Size Guide and Fit Guide for detailed measurements and fit information.
What fit can I expect?
Each product follows our defined fit system: Controlled, Structured, or Volume. Details are provided on individual product pages.
PRODUCT & CARE
What level of quality can I expect?
PRIVIO products are developed with a focus on structure, durability, and long-term wear. With correct care, garments are designed to maintain their form over time.
How should I care for my garments?
Care depends on the fabric. Refer to our Product Care Guide for detailed instructions.